Observing Users
Observation shows what people actually do — not only what we assume they do.
By the end of today, students can…
Record
observable user actions without exaggerating.
Separate
evidence from interpretation.
Notice
a difficulty or pattern worth researching further.
Assumption
“The user hates the lid.”
Observation
“The user tried twice to open the lid, changed hand position, then used both hands.”
Write what you can defend with something you saw, heard, counted, or measured.
Grip
How does the user hold or control the object?
Reach
What must the user stretch, bend, or reposition to access?
Sequence
What steps does the user repeat?
Workaround
Does the user invent a way around a problem?
Watch one simple interaction.
A volunteer removes a ruler from a crowded supply container, uses it, then returns it.
What did you actually observe? What would be an assumption?
Observe a partner using a familiar object.
Observe
One student uses the object naturally. The observer stays quiet.
Record
Write actions, hesitation, grip changes, extra steps, and outcomes.
Switch
Change roles and repeat with another object or task.
Observe your intended user with the current product when possible.
Finish one sentence.
Next lesson
Students learn to interview users and ask questions without pushing them toward a preferred answer.